Some Support for Performance-Based Contracting
New research shows that performance-based contracting can lower costs.
The concept behind it — “power by the hour” or performance-based logistics — seems intuitively logical. That is, the price you pay for a product or service goes up as the level of service and up time it offers increases, rather grows as you run into problems. So, rather than pay an IT consultant to come out when your network goes haywire, you pay a fixed fee upfront for your system to remain running and problem-free. As a 2007 paper from Knowledge@Wharton notes, “The idea behind performance-based contracting is quite simple: One buys the results of product use (e.g., value creation), not the parts or repair services required to restore or maintain a product.” more








