RiskChat: IT Outsourcing
When it comes to outsourcing a company’s IT operations to an offshore provider, risks abound. Global economic volatility, geopolitical issues, and at least one major scandal in India have some corporate finance executives asking their CIOs and sourcing teams to strengthen risk management around overseas IT outsourcing (ITO) efforts.
Here, David Shpilberg, vice chairman of CPM Braxis, the largest Brazil-based IT Services company, explains what risk means in terms of IT outsourcing and shares a checklist that companies considering a multicountry ITO approach can use to help manage risk.
Eric Krell: How do you define risk mitigation as it applies to global IT outsourcing?
David Shpilberg: The key to risk mitigation as it applies to global IT outsourcing is to decentralize and diversify to reduce the overall risk or, to put it another way, to spread the risk around.
This means using different outsourcing providers in different geographies and with different skills and strengths and different approaches. Essentially, you want to avoid the getting into the all-your-eggs-in-one-basket trap. In that case, no matter how low a rate you may get from that single vendor, you have increased your risk substantially.
In fact, a single outsourcing vendor may not even be acceptable at the corporate governance level, where the trend is toward multiple providers, whether it is hardware, software, networks, or services, to avoid vendor lock-in and spread the risk. more








