IT Matters

Richard Ross IT expert Richard Ross supplies the Business Finance community with IT commentary and...more

Organizing IT — Form Follows Function

One of the questions I always get when I work with a company is “How should our IT be organized?” Here are some thoughts on what I’ve observed over the years.


First, there is no one right answer, no ultimate truth. As with many things in life, form follows function, and how you structure your IT organization should be about what you want to get done at that time as much as about anything else. For example, needing to reduce costs and eliminate inefficiencies will demand a different structure than would a focus on service delivery to the marketplace or growth through acquisition and integration. more

What the Cloud Means to You

One hundred years ago, there was no electrical infrastructure. Edison and Tesla had not begun their battle over whether we should use AC or DC to distribute electricity, and lamps were still being fueled by the dwindling resources of the whaling industry. Railroads had just agreed to a standard-gauge track so that trains could cross from one line to another. There was no interstate highway system. For that matter, there were no mass-produced cars.


In the short time since, we have gone through successive stages of innovation followed by standardization and commoditization. In the utility space, each fueled an increasing availability of power to our homes and offices. We used to buy refrigerators and then go out and select the motor to run in it. Now we are ignorant of what’s in the box and where it comes from. Such is the way of industry.


IT is no different, with successive waves of innovation bringing us a standardized and commoditized offering. Computers used to be stand-alone and unique. My first job entailed getting computers of different makes to talk to each other. Largely thanks to the Microsoft monopoly, the hardware commoditized, which allowed the networks to standardize. Thanks to DARPA, we have the Internet, which gave the machines a way to use those networks to interconnect, pushing us past the tipping point to where we are approaching ubiquitous access to computing power. The tech bubble left us with gobs of dark fiber and comms capacity just waiting to be used (and driving down the cost of interconnection).


But IT is different from electrical, cable, and telephone utilities. IT can be anywhere, and the others are point-to-point, i.e., you need to know where the central office is. They are essentially N:1 connectivity, like a arms radiating from a central hub. The Internet means computing power, and by association the content you access can be anywhere, i.e., it is N:N connectivity, where the N in this case is in the billions. Hence the concept of the “Cloud.” more

CEOs and CIOs — Why Can’t They Just Get Along?

The company is at a precipice. Market share is eroding, the economy is down, and there is an urgent need to cut costs. There are a number of key projects on the table, any one of which could result in a big revenue upside. The CEO calls the team together – the CFO, COO, and head of Sales and Marketing are all there. If they plan a downsizing, HR may even be involved. The team gets to work.


But where is the CIO? Eventually, everything the company decides to do will have an IT component to it, short of balance sheet reengineering. You can’t even fire someone without IT (you need to lock the exited employee out of the network). more

Data: Would You Build a Bridge Without a Plan?

Data flows through companies like blood through a body. It’s created by the transaction systems that capture sales, receive goods, watch processes, and process checks. It’s aggregated and passed on, moving through various processes before being presented to management and investors as The Truth.


Yet few companies can actually tell you how data gets from point A to point B, much less what happens to it along the way. Fewer still can tell you where data originates and what the definition of that data was, when it was first put into the transaction systems. Of the ones that can do this, even fewer can do it across the entire enterprise. more

Getting a Handle on the Outsourcing Discussion

We use “outsourcing” to mean so many things that there is no way it can really be true or practical for all of them. This one term is used in reference to such widely disparate activities as accessing lower-cost labor in Asia and having a Fortune 100 company run your data centers for you. Is it any wonder then that the success rate of outsourcing entire IT functions is vanishingly small? more

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