An Efficiency Boost at the Kentucky Department of Revenue
Until several years ago, all 175,000 or so corporate and pass-through tax returns received by the Kentucky Department of Revenue (DOR) each year were processed manually. As a result, reviews of the returns could lag by several years, says Sherman Nave, director of the division of corporation tax. What’s more, the department was able to capture only a small amount of information, and only from C-corporations; the information contained in returns of pass-through entities, such as partnerships and S-corporations, generally didn’t get reviewed.
That’s because given the massive amount of paper making its way through the office, reviewers were compelled to “only pick the low-hanging fruit,” says Michael Smith, senior director of business development with SourceHOV LLC, a provider of business process services, including document management and knowledge processing systems. more





